Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order to be processed. Our fulfillment team will pack your order and ship it as soon as possible. Once your order has been shipped, you will receive a tracking number. You may also visit our website at any time and click our Track Orders page to find the real-time update of your shipment. If you are still waiting to receive your shipment confirmation after three business days, please contact us immediately, and we will investigate your order.

Q: How long does shipping take?

A: For domestic orders, it will typically take 3 to 7 business days. We ship our products from our US warehouse.

Q: Do you ship Internationally?         

A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us, and it will take 7 to 14 business days for international orders to arrive.

Q: Do you know if your website is secure with my personal information?

A: Absolutely! We use SSL security to ensure that all your personal information is encrypted. We do not store your credit card information, which will be used once upon purchasing your product. 

Q: Does Green Elephant Home and Toys - Global Store provide a quality guarantee for all products sold?

A: Absolutely! We do all we can to ensure your best shopping experience. Please get in touch with us with your order number, comments, and concerns.

Q: Would you be able to offer a refund if I don't like the product?

A: Please visit our refund policy page for complete details. You can email us for more information on your specific order.

Please don't hesitate to contact us if you have any other questions that we still need to address in our FAQs.