Terms of Service

Green Elephant Home and Toys – Global Store

1. Overview

Welcome to Green Elephant Home and Toys – Global Store!

This website is operated by Green Elephant Home and Toys. Throughout the site, the terms "we," "us," and "our" refer to Green Elephant Home and Toys.

By visiting our website or purchasing products from us, you agree to these Terms of Service, including the policies referenced herein.

Please read these terms carefully before using our website or placing an order.

If you do not agree with these terms, please do not use our website or services.

2. Products and Handcrafted Characteristics

We specialize in handcrafted wooden toys, educational play materials, and imaginative play products.

Many of our products are individually handcrafted or produced in small batches by skilled artisans.

Due to the nature of handcrafted products, slight variations in wood grain, color, texture, shape, dimensions, and finish may occur.

These natural variations are part of the unique character of handcrafted wooden toys and do not necessarily constitute manufacturing defects.

We strive to provide accurate product descriptions, photographs, and specifications. However, colors may appear slightly different depending on lighting, photography, and individual screen settings.

Significant manufacturing defects, shipping damage, or products that materially differ from their descriptions will be addressed in accordance with our Return, Refund & Exchange Policy and applicable law.

3. Product Availability and Made-to-Order Items

Many of our wooden toys are handcrafted and made to order.

Production schedules and product availability may vary depending on workshop capacity, materials, and demand.

Estimated fulfillment timelines:

• In-stock items: Typically ship within one week.

• Made-to-order items: Production times vary depending on the product and workshop schedule.

• Out-of-stock or restocking items: May take several weeks to several months to become available.

All production and restocking timelines are estimates and are not guaranteed completion dates.

We make reasonable efforts to fulfill orders as promptly as possible and communicate significant delays.

If an item becomes unavailable or experiences an extended production delay, we may contact you to discuss available options, including continued waiting, substitutions, or cancellation and refund where appropriate or required by law.

4. Orders and Payments

By placing an order through our website, you agree to provide accurate, current, and complete billing, shipping, and contact information.

All prices are displayed in the currency indicated at checkout.

We reserve the right to correct pricing errors, limit quantities, or cancel orders when reasonably necessary, subject to applicable law.

Payment must be successfully authorized before an order can be processed.

If an order is canceled by us and payment has already been collected, the applicable amount will be refunded to the original payment method.

5. Shipping and Delivery

We ship to customers in the United States and internationally.

Shipping and delivery estimates depend on product availability, destination, carrier operations, and customs processing.

Estimated Shipping Transit Time:

Shipping typically takes 10–15 business days after dispatch, depending on the destination and shipping carrier.

Please note that shipping transit times do not include production, processing, or restocking periods.

Delivery dates are estimates and cannot be guaranteed.

For orders containing multiple products, available items may be shipped first, with remaining items shipped separately as they become available.

Shipping confirmation and tracking information will be provided for each shipment when available.

Tracking updates may occasionally be delayed, especially for shipments handled by third-party logistics providers.

We are not responsible for delays beyond our reasonable control, including customs processing, carrier disruptions, severe weather, or other unforeseen circumstances. This does not limit any rights or remedies available to customers under applicable law.

For more information, please review our Shipping Policy.

6. International Orders, Customs, and Import Duties

International customers are responsible for understanding the import requirements of their destination country.

Unless otherwise stated at checkout, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges.

These charges are generally the responsibility of the customer and are not included in product or shipping prices unless expressly stated.

Customs processing may cause additional delivery delays.

Customers are responsible for providing accurate shipping information and complying with applicable import restrictions.

7. Returns, Refunds, and Exchanges

All sales are final, except as otherwise provided in our policies or required by applicable law.

We do not generally accept returns, refunds, or exchanges for change of mind, personal preference, or buyer's remorse.

If an item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number, a description of the issue, and supporting photographs.

Depending on the circumstances, we may offer replacement parts, a replacement product, an exchange, or a refund.

For approved returns involving damaged, defective, or incorrectly shipped items, we will cover the applicable return shipping costs.

Customers must obtain return authorization before sending merchandise back.

Nothing in these Terms limits statutory cancellation, refund, warranty, or consumer protection rights that cannot legally be excluded.

Please review our Return, Refund & Exchange Policy for complete details.

8. Order Cancellations

If you wish to cancel an order before shipment, please contact us as soon as possible at info@GreenElephantGlobal.com.

Because many of our products are made to order, cancellation requests may depend on whether production or fulfillment has already begun.

We will review requests individually and explain the available options.

Where cancellation or refund rights are required by applicable law, those rights will be honored regardless of production status.

9. Product Safety and Appropriate Use

Our products are intended to encourage imaginative, creative, and educational play.

Customers should review product descriptions, recommended age ranges, safety warnings, and care instructions before purchasing or using any product.

Not all products are suitable for children of every age.

Some toys contain small parts or components that may present choking hazards to younger children.

Adult supervision may be necessary depending on the child's age, developmental stage, and the product being used.

Products should be inspected regularly for damage or wear and should not be used if they become unsafe.

10. Website Information and Accuracy

We make reasonable efforts to ensure that product descriptions, prices, images, availability information, and other website content are accurate and current.

However, occasional errors or omissions may occur.

We reserve the right to correct inaccurate information and update website content without prior notice, subject to applicable law and existing customer rights.

Product availability and estimated production times may change due to workshop schedules and inventory conditions.

11. Intellectual Property

All original website content, including text, graphics, branding, logos, photographs, and website designs owned by Green Elephant Home and Toys, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our proprietary content without prior written permission.

Third-party trademarks, product names, and designs remain the property of their respective owners.

12. Prohibited Uses

You agree not to use our website or services for unlawful, fraudulent, or unauthorized purposes.

Prohibited activities include:

• Providing false or misleading order information

• Attempting unauthorized access to our website or systems

• Interfering with website functionality or security

• Distributing malicious software

• Using website content in violation of applicable intellectual property laws

• Engaging in fraudulent payment or purchasing activities

We reserve the right to restrict access or cancel transactions involving suspected misuse, subject to applicable law.

13. Third-Party Services

Our website is powered by Shopify and may use third-party services for payment processing, shipping, analytics, customer support, and other business functions.

Certain services may be governed by additional terms and privacy policies established by their respective providers.

We are not responsible for independently operated third-party websites or their content, except where applicable law provides otherwise.

14. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Information collected through our website is processed in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for more information about data collection, use, sharing, and your privacy rights.

15. Disclaimer and Limitation of Liability

We strive to provide high-quality products and reliable customer service.

To the extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising from use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for defective products, personal injury, fraud, or violations of mandatory consumer protection laws.

Your statutory consumer rights remain unaffected.

16. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, labor shortages, customs delays, or unexpected workshop interruptions.

If such events materially affect an order, we will make reasonable efforts to communicate with the customer and provide appropriate options in accordance with applicable law.

17. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, website features, or legal requirements.

Updated terms will be published on this page with a revised effective date.

Changes will not retroactively remove rights already established under applicable law.

18. Governing Law

These Terms of Service are governed by the applicable laws of the State of California, United States, without prejudice to mandatory consumer protection laws that may apply in a customer's place of residence.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

Green Elephant Home and Toys – Global Store

Email: info@GreenElephantGlobal.com

Website: GreenElephantGlobal.com

Our customer support team aims to respond within 24 hours on business days.

Thank you for choosing Green Elephant Home and Toys and supporting handcrafted wooden toys!

The Green Elephant Home & Toys Team